What you need to know
There is a minimum order value of £30 for all orders, and free delivery on orders over £100.
We deliver nationwide on Thursdays each week. Place your order before midnight on Monday to ensure delivery for that week.
- Standard tracked delivery: £4.95
(delivered 8am–6pm on Thursdays)
Where We Deliver
We currently deliver to the majority of mainland UK, excluding the Scottish Highlands (areas with Postcodes beginning AB, DD, FK, IV, KW, PA, PH).
We are working on increasing delivery coverage to the remaining parts of the UK and will update when we are ready to roll this out.
Once you have placed your order you will receive an email confirmation from us.
On the day your order is dispatched, we will email you a further confirmation and your order reference code for tracking.
Our Delivery Partner
We use Delsol in conjunction with APC (The Alternative Parcels Company Limited) as our delivery partner.
Please note while we endeavour to get your order to you in the stated time frame, we cannot be held responsible for our courier’s failure to deliver to the specified time due to adverse weather conditions or other circumstances beyond our control. In these instances, we will, however, make our best efforts to correct the problem. Please email firstname.lastname@example.org to discuss your concerns.
Leaving Your Order Safe
There is no need for you to be home when your delivery arrives. Just tell us somewhere safe to leave your order, like a shed, garage or porch. Be sure to pop your instructions in the comments box when you complete your order!
Our Delivery Terms and Conditions
The costs of delivery will be as displayed to you on our website.
When we will provide your goods
We currently dispatch on Wednesdays to arrive the following day. We will confirm this in a dispatch email to you. We will try to deliver on your selected date but such delivery dates are estimates only and we will notify you if your goods are not able to be dispatched within the agreed timescale for any reason.
We are not responsible for delays outside of our control
If our supply of your goods is delayed by an event outside of our control then we will contact you as soon as practically possible. We will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
If you are not at home when your goods are delivered
If no one is available at your address to take delivery, we may follow the instructions you have given us of where to leave the goods in the circumstances. If we leave the goods on your doorstep or with a neighbour, and they are stolen or damaged, we do not accept any liability.
When you become responsible for and own the goods
The goods will be your responsibility from the time we deliver the goods to the address you gave us. You own goods once we have received payment in full.
What will happen if you do not give the required information to us
We may need certain information from you so that we can supply your goods to you, for example, the quantity of food and the delivery address. If so, this will have been stated in the description of the goods on our website. We will contact you to ask for this information if not provided. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and condition 10.2 in our Terms of Supply will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time. If you provide us with incorrect information, for example, an incorrect postcode that results in the failure to deliver, we will not accept liability.
Reasons we may delay the supply of goods to you
We may have to delay the supply of goods due to stock shortages, to deal with technical problems, or make minor technical changes, update the goods or packaging to reflect changes in relevant laws and regulatory requirements and/or make changes to the goods as requested by you or notified by us to you.
See our full terms and conditions for more information.